Refund policy

ZariSteps โ€“ Return & Exchange Policy

At ZariSteps, we aim to ensure every step you take feels beautiful and comfortable. Please read our policy carefully before placing your order.

1. Return Policy

โœ… Return Window

Returns are accepted within 7 days of delivery for orders placed outside sale periods.

๐Ÿšซ Non-Returnable Items

Due to hygiene standards, the following items are not eligible for return:

  • Products purchased during Sale, Clearance, or Flash Sales

  • Items bought using promotional codes (40% and above discount)

  • Customized or made-to-order juttis

๐Ÿ“ฆ Return Eligibility Conditions

To qualify for a return:

  • Juttis must be unused and unworn

  • Soles must be clean and scratch-free

  • Product must be in original packaging

  • All tags must be intact

  • Return request must be initiated within 7 days

We reserve the right to refuse returns if the product:

  • Shows signs of wear

  • Has damaged soles

  • Is returned without original packaging

  • Appears used or altered

2. Defective or Damaged Products

If you receive a defective or damaged product:

  • Please email us within 48 hours of delivery

  • Share clear photos and an unboxing video

  • Our Customer Experience Team will review and respond within 48 hours

Approved cases will qualify for replacement or store credit.

3. Refund Policy

๐Ÿ’ณ Refund Method

All approved refunds will be issued as ZariSteps Store Credit (Wallet) only.

๐Ÿšš Shipping Charges

Shipping charges are non-refundable for both COD and prepaid orders.

Refund processing timeline:
5โ€“7 business days after the returned product passes quality inspection.

4. Exchange Policy

๐Ÿ” Exchange Window

Exchanges are accepted within 7 days of delivery (outside sale periods).

๐Ÿ’ฐ Price Difference Policy

  • If the exchanged product is higher priced โ†’ customer pays the difference

  • If lower priced โ†’ balance issued as Store Credit

Exchange is subject to stock availability.

5. 60-Day Craftsmanship Guarantee

We stand by our quality.

All full-price juttis are covered under a 60-day manufacturing guarantee against:

  • Stitching issues

  • Sole detachment

  • Loose embroidery

  • Manufacturing defects affecting functionality

โ— Not Covered Under Guarantee

  • Wear & tear from regular use

  • Sole scratches from outdoor use

  • Damage due to water exposure

  • Improper storage

  • Chemical exposure

  • Alterations after purchase

โš ๏ธ Guarantee applies only to full MRP purchases.
Sale or discounted items are excluded.

6. Return & Exchange Process

  1. Initiate request via our Website

  2. Our team reviews within 48 hours

  3. Reverse pickup (if approved) will be arranged

  4. Product must be securely packed as received

  5. After inspection, store credit or exchange is processed

7. Order Cancellation

Orders can only be cancelled before dispatch from our warehouse.

Once dispatched, cancellation is not possible.